PAYMENT & RETURN POLICY

PAYMENT & RETURN POLICY

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with headybuy.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

All orders placed by customers are subject to acceptance by Heady Buy.com. After orders are placed, we may contact customers through email regarding their order. We reserve the right to cancel or refuse any order for any reason at any stage of the ordering process. Orders may be canceled by Heady Buy.com if there is a limitation on the quantity available for purchase or in the event of pricing or product information error. In the event of an order cancellation, customers will receive written notification of such cancellation.

Price & Availability

The prices for Products and services are those specified on this website. All Products and Services offered for purchase on this website are subject to availability. The prices stated for each Product and Service are subject to change without notice.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. As payment proceed via Stripe/Paypal, the refund will be issued less the 2.9% + $.30 Paypal processing fee.

NO RETURNS OR REFUNDS ON CLEARANCE ITEMS

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’

Available Shipping Methods

The term "standard shipment" refers to the method of delivery using airmail or EMS. It is important to note that in addition to the product price, delivery costs will be charged separately. These additional charges will be clearly displayed to the customer, indicating the applicable fees, and will be included in the overall 'Total Cost' provided. This ensures transparency and allows customers to have a clear understanding of the total amount they will be charged for the purchase, including any delivery fees associated with standard shipment as defined by airmail or EMS.

In addition to standard shipment options such as airmail or EMS, we also offer the option of FedEx Priority for customers to choose from. FedEx Priority is a premium shipping service that provides faster and more expedited delivery of goods or packages. Customers can select this option during the checkout process, and the associated costs for FedEx Priority will be clearly displayed alongside the standard shipment charges. This allows customers to have the flexibility to choose the shipping method that best suits their needs, whether it's standard shipment via airmail or EMS, or the expedited service of FedEx Priority.

Payments

We accept PayPal, VISA, MasterCard, American Express, Discover, and other forms of payment. You agree to pay all charges and fees incurred in connection with a purchase (including any applicable taxes) at the price(s) in effect when the charge(s) are incurred. Unless you notify Heady Buy.com of a discrepancy within 30 days after the discrepancy first appears on your credit card statement, you agree that it will be deemed accepted by you in all respects and for all purposes. If we do not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Heady Buy.com or its agents.

We reserve the right to choose not to process or ship your order if you are not a verified paypal customer or if you use a forwarding or unverified address. In this case, you will be refunded for your purchase. If you paid via Paypal, the refund will be issued less the 2.9% + $.30 Paypal processing fee.
Build & Cosmetic Quality

Every IEM is tested and inspected in accordance to general industry standards. However, we cannot guarantee that our shells will be free of micro bubbles.

Return Policy

You may return your Universal-Fit Product(s) within 30 days after receipt. The return will be subject to a 10% restocking fee. In order for your return to be processed, you must submit a case ticket from your account within the 30-day period. Additionally, you must ship the Product(s) to Heady Buy.com within 10 business days from RMA submission. Shipping costs for returned Product(s) are the responsibility of the customer. The Product(s) must be in a "brand-new" condition, which must be in its original box and packaging, sealed and unopened.