PAYMENT & RETURN POLICY

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with headybuy.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

All orders placed by customers are subject to acceptance by Heady Buy.com. After orders are placed, we may contact customers through email regarding their order. We reserve the right to cancel or refuse any order for any reason at any stage of the ordering process. Orders may be canceled by Heady Buy.com if there is a limitation on the quantity available for purchase or in the event of pricing or product information error. In the event of an order cancellation, customers will receive written notification of such cancellation.

Price & Availability

The prices for Products and services are those specified on this website. All Products and Services offered for purchase on this website are subject to availability. The prices stated for each Product and Service are subject to change without notice.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. As payment proceed via Stripe/Paypal, the refund will be issued less the 2.9% + $.30 Paypal processing fee.

NO RETURNS OR REFUNDS ON CLEARANCE ITEMS

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’

Payments

We accept PayPal, VISA, MasterCard, American Express, Discover, and other forms of payment. You agree to pay all charges and fees incurred in connection with a purchase (including any applicable taxes) at the price(s) in effect when the charge(s) are incurred. Unless you notify Heady Buy.com of a discrepancy within 30 days after the discrepancy first appears on your credit card statement, you agree that it will be deemed accepted by you in all respects and for all purposes. If we do not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Heady Buy.com or its agents.

We reserve the right to choose not to process or ship your order if you are not a verified paypal customer or if you use a forwarding or unverified address. In this case, you will be refunded for your purchase. If you paid via Paypal, the refund will be issued less the 2.9% + $.30 Paypal processing fee.
Build & Cosmetic Quality

Every IEM is tested and inspected in accordance to general industry standards. However, we cannot guarantee that our shells will be free of micro bubbles.

Return Policy

You may return your Universal-Fit Product(s) within 30 days after receipt. The return will be subject to a 10% restocking fee. In order for your return to be processed, you must submit a case ticket from your account within the 30-day period. Additionally, you must ship the Product(s) to Heady Buy.com within 10 business days from RMA submission. Shipping costs for returned Product(s) are the responsibility of the customer. The Product(s) must be in a "brand-new" condition, which must be in its original box and packaging, sealed and unopened.

Unopened Products: Returns of unopened products made within 15 days of receipt are subject to a 15% restocking fee. If an unopened product is returned after 15 days, an additional 10% fee will be applied (totaling a 25% restocking fee).
Opened Products: Returns of opened products made within 15 days of receipt are subject to a 25% restocking fee. If an opened product is returned after 15 days, an additional 10% fee will be applied (totaling a 35% restocking fee). However, depending on the condition of the returned product and its packaging, we reserve the right to charge a higher restocking fee.
All original parts, accessories, and packaging must be included with your return.
Please note that all made-to-order products, including custom IEM product are strictly non-refundable.